3rd Annual Global Future of BPO, Shared Services & GBS Conference

Gain Proven Insights from World-Class GBS, C-Level, and Tech Experts on Harnessing Agentic & Generative AI to Drive Workflow Success While Tackling Talent, Ethics, and Data Challenges with One Ticket!

Discover Benchmark Insights and Future-Ready Strategies for Process Optimization, Human-AI Transformation, and Sustainable Operations

  • 00Days Left — Secure Your Seat

Media Partners:

Trusted by Leading Companies

Join Global Enterprise Peers Shaping the Future of BPM and Operations

Featuring World-Class 2026 Speakers

Game-Changing Insights from Leading GBS, SSC & COEs Leaders, C-Suite, and VP Experts

Speaker

Andreas Tagkalakis

Head of Global Master Data Management
OMV AG

Speaker

Carlos Garrido Pedraz

CEO, European Business Center
Holcim

Speaker

Khushboo Jain

Director, Financial Reporting
Carnival Corp & plc

Speaker

Miguel Macias

VP & Global H2R
Fresenius

Speaker

Rodion Shiryayev

CIO & MD
MSC Shared Service Center

Speaker

Vladimiro Ferreira

Head Automation CoE (IA, AI) & IT Services
SEG Automotive

2026 Conference Overview

The 3rd Annual Global Future of BPO, Shared Services & GBS Conference 2026

120+

Global leaders

1 or 2

Days passes

30+

Sessions & panels

Book your pass for the 3rd Annual Edition of the Global Future of BPO, Shared Services & GBS Conference, taking place 9–10 June at the prestigious 5-star Kings Court Hotel in Prague, Czech Republic.

Meet and learn from diverse, industry-agnostic global GBS/SSC leaders, industry experts, and technology leaders, who will provide timely and reliable insights on how they are harnessing Generative and Agentic AI to boost business process performance, precision, and speed, accelerate the path to digital operational autonomy, and empower leadership and talent to drive future-ready, strategic, data-informed decisions.

Over two immersive days, participants will network with peers and industry leaders, collaborate, share perspectives, and gain practical strategies to streamline workflows, scale AI initiatives, expand cloud capabilities, optimize finance, HR, and procurement processes, and overcome resistance to embrace change and leverage disruptive technologies.

The conference will equip attendees with proven, experience-based insights to implement digital-first operating models, strengthen data governance, accelerate continuous innovation, and build agile, resilient organizations.

It will also demonstrate how an effective combination of influential leadership, AI-skilled talent, and a culture of innovation can transform disruptive technology challenges into strategic opportunities, advancing ethical, sustainable, data-driven integration and delivering lasting enterprise-wide competitiveness.

Join Leading GBS and Technology Experts to Harness Agentic AI, Augment Talent, Streamline Processes, and Accelerate Data-Driven Decisions!

Key 2026 Topic Highlights

1. Executive Leadership in BPM & Digital-First Transformation
2. Agentic AI at Scale – Automating Core Processes
3. Talent & Workforce Transformation for BPM Excellence
4. Data Governance & ESG Impact – Smarter, Sustainable Processes
5. Digital-Ready Enterprise Architecture & Cloud-Enabled Operations
6. Responsible AI & Ethical BPM Practices

Why Should You Attend?

Practical. Insightful. Results-Driven.

Global BPM Insight Network

Benchmarking, process maturity, and best-in-class BPM practices.

AI-Led Process Innovation

Transform R2R, S2P, O2C workflows with automation and agentic AI.

Operations Leadership Exchange

Align cross-functional BPM initiatives across finance, HR, IT, and procurement.

Future-Ready Workforce & Responsible AI

Reskill teams to manage processes ethically and efficiently.

Enterprise Process Reengineering

End-to-end redesign of BPM practices for scalable, sustainable operations.

Customer-Centric Process Excellence

Design frictionless, data-driven journeys that elevate customer satisfaction and unlock long-term loyalty

Who Should Attend

This conference is designed for C-suite leaders, GBS, SSC, COE, Business Process Management, and technology professionals from global, industry-agnostic companies who are driving process autonomy in finance, HR, IT, and procurement, enabling talent and leadership to focus on higher-value, data-driven, and strategically informed decisions.

If you are responsible for transforming processes, scaling digital capabilities or shaping the future of your operating model, this event is built for you.

Global Business Services & BPM Leaders:

GBS, SSC, GCC, CoE heads responsible for process optimization

Process & Operations Experts:

Finance, HR, IT, procurement, CX leaders driving BPM initiatives

Tech & Automation Innovators:

GenAI, agentic AI, RPA, and workflow automation professionals

Consultants & Solution Providers:

Advisory, IT services, legal, and BPM transformation partners

Talent & Workforce Strategists:

HR and L&D leaders reskilling teams for BPM excellence

Data & Sustainability Champions:

Professionals implementing data-driven BPM and ESG-aligned processes

What Past Attendees Are Saying

End-User Delegate (GBS, SSCs, GCCs, CoEs)

Two-Day Pass
2500
Single-Day Pass
2000

Solution Provider Delegate (BPO, IT, Advisory, Legal)

Two-Day Pass
3500
Single-Day Pass
3000

Hotel KINGS COURT, Prague, Czech Republic

The Hotel KINGS COURT offers a luxurious setting in Prague’s historic city center, next to the iconic Municipal House and Republic Square. Enjoy a unique stay and a premium conference experience in the Kings Hall, with modern facilities, easy access to Prague Castle, Charles Bridge, and Old Town Square. Perfect for connecting, collaborating, and experiencing the cultural richness of Prague.

Moments from 2024 & 2025

Connections. Insights. Innovation.

Get In Touch

Harvinder Singh

Founder & Producer
• 13+ years in B2B event innovation

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    🎉20% End User Two Day Pass Discount 🎉

    • Book now and get a 20% discount (Offer ends 28th November 2025)
    • Book before 28th February 2026 to avail a 10% discount
    • Use Code : ENDUSER20 & ENDUSER10

    🌸 20% Solution Provider Two Day Pass Discount 🌸

    • Book now and get a 20% discount (Offer ends 28th November 2025)
    • Book before 28th February 2026 to avail a 10% discount
    • Use Code : SOLUTION20 & SOLUTION10

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