2nd Annual Future of BPO, Shared Services & Gbs

Welcome to the 2nd Annual Future of BPO, Shared Services & GBS Conference in Prague on June 10-11, 2025. Engage with leaders at the forefront of operational transformation as businesses embrace transformative strategies and technologies, from AI and Gen AI to intelligent automation. Explore themes such as end-to-end process workflows and optimization, DEI-focused talent strategies, ethical innovation, ESG practices, and future-proofing operations. Don’t miss this opportunity to revolutionize operations and shape the future—secure your pass today!

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Lock in Your Delegate Pass for 2025 – Early Bird Rate Just €1700
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Right Targeted Professionals Anticipated to Attend

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Continents Representing

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Right Professional Speakers lining up

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Leading BPO, SSC & GBS Firms Joining

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Enterprises Representing

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Software, IT Services, Consultants & Legal Firms Attending

Nitin Bahl

Nitin Bahl

Finance Business Partner, Stolt Tank Containers B.V, The Netherlands

Chaiman

Alpar Toth

Alpar Toth

Director Global Process Owner Order-to-Cash,GBS Pandora UK

Speaker

TBC

Carlos Garrido Pedraz

Carlos Garrido Pedraz

CEO, European Business Services (EBS) Holcim

Speaker

Csaba Szende

Csaba Szende

Senior Director, Shared Services HelloFresh

Speaker

Dimitar Bogoev

Dimitar Bogoev

Global Record-to-Report (R2R) Operational Excellence Leader,Cargill GBS Bulgaria

Speaker

Faisal Ahmed Al Ghamdi

Faisal Ahmed Al Ghamdi

VP, Shared Services Othaim Holding Company

Panelist

Speakers

Premium 2025 Onsite Speakers

Nitin Bahl

Nitin Bahl

Finance Business Partner, Stolt Tank Containers B.V, The Netherlands

Chaiman

Alpar Toth

Alpar Toth

Director Global Process Owner Order-to-Cash,GBS Pandora UK

Speaker

TBC

Carlos Garrido Pedraz

Carlos Garrido Pedraz

CEO, European Business Services (EBS) Holcim

Speaker

Csaba Szende

Csaba Szende

Senior Director, Shared Services HelloFresh

Speaker

Dimitar Bogoev

Dimitar Bogoev

Global Record-to-Report (R2R) Operational Excellence Leader,Cargill GBS Bulgaria

Speaker

Faisal Ahmed Al Ghamdi

Faisal Ahmed Al Ghamdi

VP, Shared Services Othaim Holding Company

Panelist

Highlights

Agenda Highlights

End-to-End Process Enhancements
Streamlining workflows to boost operational performance and maintain a competitive edge in the digital era
Future-proofing
Record-to-Report (R2R), Order-to-Cash (O2C), Procure-to-Pay (P2P), and Source-to-Pay (S2P)to drive seamless operations and foster financial growth
Harnessing Intelligent Automation (IA)
to optimize business processes, transform operations, and accelerate digital evolution
AI-Driven HR Transformation
Enhancing HR management with AI insights to boost performance, align strategies, and create exceptional mployee experiences
Workforce of the Future
Building a talented, digital-first team equipped to meet dynamic business needs
Data-Driven Inclusion
Leveraging data to drive Diversity, Equity, and Inclusion (DEI) strategies, fostering inclusive workplaces and promoting employee well being
AI in Change Management
Using AI integration to reshape organizational adaptability and future operations.
Sustainability and ESG
Strengthening stakeholder trust and creating sustainable brand value through forward-looking ESG practices
Ethical Innovation
Addressing ethical challenges in AI and generative AI (GenAI) development to ensure responsible practices and scalable transformation
Financial Responsibility
Transforming bad debt management with ethical, data-driven collection practices

Building on the success of its inaugural edition in June 2024, the 2nd Annual Future of BPO, Shared Services & GBS Conference will return to Prague, Czech Republic, on June 10–11, 2025.

The 2nd Annual Future of BPO, Shared Services & GBS Conference is a highly focused, intimate, and engaging platform for industry leaders and professionals to explore the best strategies for harmonizing groundbreaking approaches, diverse talent, and transformative technologies to future-ready operations.

Event's Featured Organisations

Prominent BPOs, SSCs, and GBS Organisations Attending

Lock in Your Delegate Pass for 2025 – Early Bird Rate Just €1700

Don’t miss this unique opportunity to connect, learn, and collectively shape the trajectory of your industry. Join us in Prague to be a part of this transformative experience, where BPO, shared services, and GBS organisations converge as enablers of business evolution. Together, we’ll drive greater efficiency, elevate value-added services, and unlock unprecedented potential, propelling businesses towards an era of unprecedented growth and success.

Lock in Your Delegate Pass for 2025 – Early Bird Rate Just €1700

Rate Card

Our Pricing

END-USER DELEGATE PASS

(For BPO, SSCs, COEs, GCCs, Captive, Onshore, Nearshore, Offshore and GBS professionals)

Two-Day Attendee Pass

2500
  • Enjoy full access to all workshops, sessions, and presentations
  • Across two days
  • Gain insights from industry leaders and participate in interactive Q&A sessions Network seamlessly with peers, sponsors, and industry professionals.
  • Access breakout sessions and the exhibition hall.
  • Receive post-event access to materials and recordings.
  • Obtain a certificate of attendance to commemorate your participation.
  • Enjoy exclusive curated content for pass holders.
  • Benefit from dedicated custom

Single Day Attendee Pass

2000
  • Enjoy full access to all workshops, sessions, and presentations
  • Across two days.
  • Gain insights from industry leaders and participate in interactive Q&A sessions. Network seamlessly with peers, sponsors, and industry professionals.
  • Access breakout sessions and the exhibition hall.
  • Receive post-event access to materials and recordings.
  • Obtain a certificate of attendance to commemorate your participation.
  • Enjoy exclusive curated content for pass holders.
  • Benefit from dedicated custom

SOLUTION PROVIDER DELEGATE PASS

(For Software Development, IT consulting, Business Consulting, and Legal Firms)

Two-Day Attendee Pass

3000
  • Enjoy full access to all workshops, sessions, and presentations
  • Across two days.
  • Gain insights from industry leaders and participate in interactive Q&A sessions. Network seamlessly with peers, sponsors, and industry professionals.
  • Access breakout sessions and the exhibition hall.
  • Receive post-event access to materials and recordings.
  • Obtain a certificate of attendance to commemorate your participation.
  • Enjoy exclusive curated content for pass holders.
  • Benefit from dedicated custom

Single-Day Attendee Pass

2400
  • Enjoy full access to all workshops, sessions, and presentations
  • Across two days.
  • Gain insights from industry leaders and participate in interactive Q&A sessions. Network seamlessly with peers, sponsors, and industry professionals.
  • Access breakout sessions and the exhibition hall.
  • Receive post-event access to materials and recordings.
  • Obtain a certificate of attendance to commemorate your participation.
  • Enjoy exclusive curated content for pass holders.
  • Benefit from dedicated custom

Prospective Glimpses

Anticipatory feedback from esteemed business partners in Pre-Event reviews

I have read the agenda, very topical and exactly where my thoughts are. On the event, I think it’s in the high 9, the topics are very relevant and exactly what we are working towards - the only thing is benchmarking - every shared service centre is at risk of being outsourced which is a question for debate.

Emma Bint Global Continuous Improvement leader

The content looks good and i’m sure this event will provide a lot of value for critical decision makers. The key themes are at the forefront of businesses especially in a technology advancing landscape!

Hash Mahendran Global Process Owner at London Stock Exchange Group
Lock in Your Delegate Pass for 2025 – Early Bird Rate Just €1700

Location

Prague, Czech Republic

Immerse Yourself in the Future of BPO, Shared Services & GBS at the tranquil Holiday Inn Prague.

Join us for a transformative experience at the “Future of BPO, Shared Services & GBS” conference, hosted in the serene embrace of Holiday Inn Prague. Nestled near a park at the crossroads of Vinohrady, Nusle, and Podolí, this venue offers breathtaking panoramic vistas of Prague, notably the historic Vyšehrad, often regarded as the mythical cradle of the city.

Located in close proximity to the Prague Congress Center, the Holiday Inn Prague provides the perfect backdrop for exploring key attractions such as Prague Castle, Charles Bridge, Lesser Town, Old Town Square, Wenceslas Square, and the Church of Our Lady Victorious and St. Anthony of Padua. This church is home to the extraordinary Baby Jesus of Prague statue, adding a touch of rare and spiritual significance to your visit.

Whether you seek the serenity of the nearby park, the cultural richness of Vyšehrad, or the convenience of accessing Prague’s main sights, the Holiday Inn Prague seamlessly blends comfort and accessibility for an unforgettable stay in this enchanting city. Elevate your conference experience against the backdrop of Prague’s iconic landmarks and join us on a journey to explore the future of business process outsourcing, shared services, and global business services.

Prague, Czech Republic, CEE

10-11 June 2025

Contact Us

Get In Touch

Harvinder Singh

Forge a connection with Harvinder Singh, a seasoned advisor and catalyst, has transformed from a full-time journalist to a freelance trailblazer, specializing in crafting innovative themes for B2B international events. With over 13 years of mentorship, he plans to revolutionize the event industry through his own Future of BPO, Shared services, and GBS conference.

Harvinder Singh

🎄 15% Pre-Christmas Discount! 🎄

Get 15% OFF on bookings of €1,000 or €2,000!

✨ Save big this holiday season with our exclusive Pre-Christmas offer:

€1,000 bookings now just €850 €2,000 bookings now only €1,700

📅 Book by December 25, 2024 to enjoy this festive discount!

🎉 10% New Year Discount! 🎉

Start the year with 10% OFF on all bookings!

✨ Save more:

€1,000 bookings now just €900 €2,000 bookings now only €1,800

📅 Book by January 31, 2025 to secure your New Year savings!

🌸 10% Pre-Easter Discount! 🌸

Save More on Your Booking:

✨ €1,000 package now just €900 ✨ €2,000 package now only €1,800

📅 Book by 20th April, 2025

Future of BPO, Shared Services, and GBS” stands as an exemplar of global collaboration, meticulously conceived, and orchestrated by the visionary Harvinder Singh. With an unwavering passion for BPO, shared services, and GBS themes, Harvinder has birthed an initiative that transcends boundaries.

This conference is poised to revolutionise networking, serving as a platform to forge connections, exchange pioneering ideas, and establish authentic best practises. By uniting industry leaders, the event is set to establish unparalleled benchmarks, shaping the future of BPO, shared services, and GBS landscapes.

With a wealth of experience and a proven track record, Harvinder Singh stands as a valuable resource in the realm of event creation and business advancement. Whether you’re seeking to explore fresh avenues, shape compelling event narratives, or enhance your event production strategies, Harvinder’s insights and guidance are at your disposal.

For inquiries, discussions, or to explore potential synergies, you can reach out to Harvinder Singh via phone at [00420-606177754] or drop him an email at [email address]. Don’t miss the chance to connect with a visionary leader who is driving innovation and fostering collaboration in the dynamic landscape of BPO, shared services, and GBS.

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