- Prague, Czech Republic | June 9 to 10, 2026
- Venue: Hotel KINGS COURT
Gain Proven Insights from World-Class GBS, C-Level, and Tech Experts on Harnessing Agentic & Generative AI to Drive Workflow Success While Tackling Talent, Ethics, and Data Challenges with One Ticket!
Discover Benchmark Insights and Future-Ready Strategies for Process Optimization, Human-AI Transformation, and Sustainable Operations
- 00Days Left — Secure Your Seat
Media Partners:
Trusted by Leading Companies
Join Global Enterprise Peers Shaping the Future of BPM and Operations








Featuring World-Class 2026 Speakers
Game-Changing Insights from Leading GBS, SSC & COEs Leaders, C-Suite, and VP Experts

Andreas Tagkalakis
Head of Global Master Data Management
OMV AG

Carlos Garrido Pedraz
CEO, European Business Center
Holcim

Khushboo Jain
Director, Financial Reporting
Carnival Corp & plc

Miguel Macias
VP & Global H2R
Fresenius

Rodion Shiryayev
CIO & MD
MSC Shared Service Center

Vladimiro Ferreira
Head Automation CoE (IA, AI) & IT Services
SEG Automotive
2026 Conference Overview
The 3rd Annual Global Future of BPO, Shared Services & GBS Conference 2026
120+
Global leaders
1 or 2
Days passes
30+
Sessions & panels
Book your pass for the 3rd Annual Edition of the Global Future of BPO, Shared Services & GBS Conference, taking place 9–10 June at the prestigious 5-star Kings Court Hotel in Prague, Czech Republic.
Meet and learn from diverse, industry-agnostic global GBS/SSC leaders, industry experts, and technology leaders, who will provide timely and reliable insights on how they are harnessing Generative and Agentic AI to boost business process performance, precision, and speed, accelerate the path to digital operational autonomy, and empower leadership and talent to drive future-ready, strategic, data-informed decisions.
Over two immersive days, participants will network with peers and industry leaders, collaborate, share perspectives, and gain practical strategies to streamline workflows, scale AI initiatives, expand cloud capabilities, optimize finance, HR, and procurement processes, and overcome resistance to embrace change and leverage disruptive technologies.
The conference will equip attendees with proven, experience-based insights to implement digital-first operating models, strengthen data governance, accelerate continuous innovation, and build agile, resilient organizations.
It will also demonstrate how an effective combination of influential leadership, AI-skilled talent, and a culture of innovation can transform disruptive technology challenges into strategic opportunities, advancing ethical, sustainable, data-driven integration and delivering lasting enterprise-wide competitiveness.
Join Leading GBS and Technology Experts to Harness Agentic AI, Augment Talent, Streamline Processes, and Accelerate Data-Driven Decisions!
Key 2026 Topic Highlights
Why Should You Attend?
Practical. Insightful. Results-Driven.
Global BPM Insight Network
Benchmarking, process maturity, and best-in-class BPM practices.
AI-Led Process Innovation
Transform R2R, S2P, O2C workflows with automation and agentic AI.
Operations Leadership Exchange
Align cross-functional BPM initiatives across finance, HR, IT, and procurement.
Future-Ready Workforce & Responsible AI
Reskill teams to manage processes ethically and efficiently.
Enterprise Process Reengineering
End-to-end redesign of BPM practices for scalable, sustainable operations.
Customer-Centric Process Excellence
Design frictionless, data-driven journeys that elevate customer satisfaction and unlock long-term loyalty
- Only 70 passes available
Who Should Attend
This conference is designed for C-suite leaders, GBS, SSC, COE, Business Process Management, and technology professionals from global, industry-agnostic companies who are driving process autonomy in finance, HR, IT, and procurement, enabling talent and leadership to focus on higher-value, data-driven, and strategically informed decisions.
If you are responsible for transforming processes, scaling digital capabilities or shaping the future of your operating model, this event is built for you.
Global Business Services & BPM Leaders:
GBS, SSC, GCC, CoE heads responsible for process optimization
Process & Operations Experts:
Finance, HR, IT, procurement, CX leaders driving BPM initiatives
Tech & Automation Innovators:
GenAI, agentic AI, RPA, and workflow automation professionals
Consultants & Solution Providers:
Advisory, IT services, legal, and BPM transformation partners
Talent & Workforce Strategists:
HR and L&D leaders reskilling teams for BPM excellence
Data & Sustainability Champions:
Professionals implementing data-driven BPM and ESG-aligned processes
What Past Attendees Are Saying
Posted on Peter McKenzieTrustindex verifies that the original source of the review is Google. I attended this event in June 2025, and it was exceptional. The topics were relevant to the challenges that BPO and Shared Services organisations are facing, and the speakers were excellent. The energy was maintained throughout the 2 days, and the organisation was above par. I highly recommend attending and I will be returning in 2026!Posted on nadine salemiTrustindex verifies that the original source of the review is Google. The teams at Future of BPO, Shared Services, and GBS diligently research current trends to help leaders maintain their edge in a dynamic service industry. Speakers share real-world experiences and engage in peer-to-peer discussions to foster valuable networking opportunities. Highly recommended!Posted on Alice BednaříkováTrustindex verifies that the original source of the review is Google. Excellent conference about SSC, BPOs etc. Well organized and thoughtfully curated, with a diverse and engaging line-up. It covers topics rarely addressed by other conferences in the Czech Republic. The producer is proactive, hands-on, and highly communicative.Posted on Andreas T.Trustindex verifies that the original source of the review is Google. An excellent,dynamic and informative event that covers all areas of SSC , GBS and BPO. Well planned and delivered. Highly recommended!Posted on Jonathan FernandeTrustindex verifies that the original source of the review is Google. I had the pleasure of attending (and speaking on where procurement is heading) at the Future of BPO, Shared Services & GBS event in Prague. It was a well-curated, high-energy conference bringing together leaders from across business process outsourcing, shared services, GBS, and digital transformation. The agenda covered a strong mix of strategic and operational topics — from AI-driven service delivery and automation, to talent, governance, and global process ownership. The diversity of speakers and industries represented made discussions rich and forward-looking. The organization and logistics were excellent, with smooth coordination by Harvinder Singh and his team — professional setup, good venue, and great networking opportunities. Overall, it was a truly valuable platform for sharing ideas on the future of enterprise operations, and I would highly recommend it to anyone interested in where BPO, shared services, and GBS are heading.Posted on Lisa BakerTrustindex verifies that the original source of the review is Google. A dynamic and informative event that covers all areas of SSC and BPO. Well planned and delivered. You are guaranteed to learn great insight for your personal career and meet great people!Posted on Nadzeya StalbouskayaTrustindex verifies that the original source of the review is Google. It was a truly insightful and well-organized event bringing together experts from across the BPO, Shared Services, and GBS ecosystem. Great discussions, strong speakers, and valuable perspectives on the future of transformation and technology in the industry. Highly recommended!
End-User Delegate (GBS, SSCs, GCCs, CoEs)
Two-Day Pass
- Valid for two days
- Access to all or selected sessions
- Premium networking during coffee and lunch breaks
- Event materials in PDF and print
- Complimentary coffee, lunch and snacks
- Exhibition access (if applicable)
Single-Day Pass
- Valid for one day
- Access to all or selected sessions
- Premium networking during coffee and lunch breaks
- Event materials in PDF and print
- Complimentary coffee, lunch and snacks
- Exhibition access (if applicable)
Solution Provider Delegate (BPO, IT, Advisory, Legal)
Two-Day Pass
- Valid for two days
- Access to all or selected sessions
- Premium networking during coffee and lunch breaks
- Event materials in PDF and print
- Complimentary coffee, lunch and snacks
- Exhibition access (if applicable)
Single-Day Pass
- Valid for one day
- Access to all or selected sessions
- Premium networking during coffee and lunch breaks
- Event materials in PDF and print
- Complimentary coffee, lunch and snacks
- Exhibition access (if applicable)
Hotel KINGS COURT, Prague, Czech Republic
The Hotel KINGS COURT offers a luxurious setting in Prague’s historic city center, next to the iconic Municipal House and Republic Square. Enjoy a unique stay and a premium conference experience in the Kings Hall, with modern facilities, easy access to Prague Castle, Charles Bridge, and Old Town Square. Perfect for connecting, collaborating, and experiencing the cultural richness of Prague.





Moments from 2024 & 2025
Connections. Insights. Innovation.









Get In Touch

Harvinder Singh
Founder & Producer
• 13+ years in B2B event innovation
- Kastanova 670/D, Milovice Nad Labem, PSC: 289 24 Czech Republic
- harvindersingh@fobpossgbs.com
- 00420-606177754
- Trade Licence : (Zivno)- 02568519

