3rd Annual Future of BPO, Shared Services & Gbs

Welcome to the 3rd Annual International Future of BPO, Shared Services & GBS Conference

Join C-suite executives, service center leaders, technology innovators, and product experts from across the globe in Prague, Czech Republic, on 9–10 June 2026 for two powerful days of learning, networking, and future-focused insights. Discover how leading organizations are harnessing Generative AI, Agentic AI, and next-generation talent strategies to transform finance, accounting, HR, IT, and procurement while driving operational advancement, smarter decision-making, and enterprise agility. Secure your Early Bird discounted pass and connect with global peers to learn, share, and benchmark how forward-thinking leaders are building future-ready operations, intelligent automation, and data-driven transformation!

  • 00Days
  • 00Hours
  • 00Minutes
  • 00Seconds
  • 00Days
  • 00Hours
  • 00Minutes
  • 00Seconds

Business Development Sponsor

Sponsor Partners

Lock in Your Delegate Pass for 2026 – Early Bird Rate Just €1700
0 +
Right Targeted Professionals Anticipated to Attend
0 +
Continents Representing
0 +
Right Professional Speakers lining up
0 %
Leading BPO, SSC & GBS Firms Joining
0 %
Enterprises Representing
0 %
Software, IT Services, Consultants & Legal Firms Attending

Harvinder Singh

Welcome Note Speaker
Founder & Producer
Future of BPO, Shared Services & GBS Conference
Czech Republic

Nitin Bahl

Chairman
Finance Business Partner
Stolt Tank Containers
Netherlands
Panelist

Alice Bednaříková

Chief Financial Officer (CFO)
Delivery Hero (Foodora), Czech Republic
Speaker & Panelist

Andreas Tagkalakis

Head of Global Master Data Management
OMV AG, Austria
Panelist

Bilal Samad

Head of Corporate Center
Novartis, Czech Republic
Speaker & Panel Moderator

Carlos Garrido Pedraz

CEO European Business Center
Holcim, Switzerland
Speaker

Csaba Szende

Senior Director of Shared Services
HelloFresh, Germany
Speaker

Hash Mahendran

Global Process Owner
London Stock Exchange Group, UK

Highlights

Agenda Key Topics

Leading Digital-First Enterprises with Agility and Influence
Successful Agentic AI Deployment in Finance Workflow Automation
The Strategic CFO Driving Business Services and Value Creation
Integrating Gen AI with Legacy Systems for Scalable Innovation
Mastering Data Governance for Faster, Smarter Decision Making
Scaling Cloud and Security to Power Connected Global Services
Deploying Agentic AI to Automate and Orchestrate Enterprise Operations
Reimagining ECM to Accelerate Digital Operations and Workflow Automation
Overcoming Enterprise Architecture (EA) Challenges & Building a Digital- Ready Enterprise Foundation
Intelligent Employee Experience Ecosystems – The Future of Personalized Work Journeys
Developing AI-Augmented Talent to Close Digital Skill Gaps
Human-Centered Reskilling to Prevent Workforce Displacement
Building Scalable Digital Teams with Intelligence and Agility
Operationalizing Ethical AI for Trust, Compliance and Performance
Achieving CSRD Readiness and Turning ESG into Strategic Impact
Ethical Sourcing and Leveraging Emerging to Drive Cost Transformation and Talent Diversification
Reengineering Order to Cash for Stronger Cash Flow and CX
Digitizing Source to Pay for Real-Time Procurement and Resilience
Optimizing Record to Report for Accuracy, Insights and Digital Audit Readiness
Accelerating Change with Purpose to Reduce Resistance and Drive Adoption
Creating High-Trust Cultures that Embrace Technology and Innovation

Conference Overview

Harmonizing Talent, Technology, and Processes for
Next-Gen Operations

Following the success of its 2024 and 2025 editions, the 3rd Annual International Future of BPO, Shared Services & GBS Conference returns to Prague, Czech Republic, from June 9 to 10, 2026.

As momentum continues to grow, this flagship event offers a highly focused, intimate, and engaging platform where global industry leaders convene to exchange insights, discover transformative ideas, and collaborate on reimagining finance and HR business process workflows, driving future-ready operations and delivering sustainable strategic value.

Event's Featured Organisations

Prominent BPOs, SSCs, and GBS Organisations Attending

Lock in Your Delegate Pass for 2025 – Early Bird Rate Just €1700

Don’t miss this unique opportunity to connect, learn, and collectively shape the trajectory of your industry. Join us in Prague to be a part of this transformative experience, where BPO, shared services, and GBS organisations converge as enablers of business evolution. Together, we’ll drive greater efficiency, elevate value-added services, and unlock unprecedented potential, propelling businesses towards an era of unprecedented growth and success.

Lock in Your Delegate Pass for 2025 – Early Bird Rate Just €1700

Rate Card

Our Pricing

END-USER DELEGATE PASS

(For GBS, SSCs, GCCs, COEs & End User Business Professionals)

Two-Day Attendee Pass

2,500.00
  • Valid for two days
  • Access to all or selected sessions
  • Premium networking during coffee and lunch breaks
  • Event materials in PDF and print
  • Complimentary coffee, lunch and snacks
  • Exhibition access (if applicable)

Single Day Attendee Pass

2,000.00
  • Valid for one day
  • Access to all or selected sessions
  • Premium networking during coffee and lunch breaks
  • Event materials in PDF and print
  • Complimentary coffee, lunch and snacks
  • Exhibition access (if applicable)

SOLUTION PROVIDER DELEGATE PASS

(For BPOs, Software, IT Services, Consultancies, Advisory & Legal Firms Business Professionals)

Two-Day Attendee Pass

3,500.00
  • Valid for two days
  • Access to all or selected sessions
  • Premium networking during coffee and lunch breaks
  • Event materials in PDF and print
  • Complimentary coffee, lunch and snacks
  • Exhibition access (if applicable)

Single-Day Attendee Pass

3,000.00
  • Valid for one day
  • Access to all or selected sessions
  • Premium networking during coffee and lunch breaks
  • Event materials in PDF and print
  • Complimentary coffee, lunch and snacks
  • Exhibition access (if applicable)

Prospective Glimpses

Anticipatory feedback from esteemed business partners in Pre-Event reviews

I have read the agenda, very topical and exactly where my thoughts are. On the event, I think it’s in the high 9, the topics are very relevant and exactly what we are working towards - the only thing is benchmarking - every shared service centre is at risk of being outsourced which is a question for debate.

Emma Bint Global Continuous Improvement leader

The content looks good and i’m sure this event will provide a lot of value for critical decision makers. The key themes are at the forefront of businesses especially in a technology advancing landscape!

Hash Mahendran Global Process Owner at London Stock Exchange Group
Lock in Your Delegate Pass for 2026 – Early Bird Rate Just €1700

Location

Prague, Czech Republic

Immerse Yourself in the Future of BPO, Shared Services & GBS at the tranquil Holiday Inn Prague.

Join us for a transformative experience at the “Future of BPO, Shared Services & GBS” conference, hosted in the serene embrace of Holiday Inn Prague. Nestled near a park at the crossroads of Vinohrady, Nusle, and Podolí, this venue offers breathtaking panoramic vistas of Prague, notably the historic Vyšehrad, often regarded as the mythical cradle of the city.

Located in close proximity to the Prague Congress Center, the Holiday Inn Prague provides the perfect backdrop for exploring key attractions such as Prague Castle, Charles Bridge, Lesser Town, Old Town Square, Wenceslas Square, and the Church of Our Lady Victorious and St. Anthony of Padua. This church is home to the extraordinary Baby Jesus of Prague statue, adding a touch of rare and spiritual significance to your visit.

Whether you seek the serenity of the nearby park, the cultural richness of Vyšehrad, or the convenience of accessing Prague’s main sights, the Holiday Inn Prague seamlessly blends comfort and accessibility for an unforgettable stay in this enchanting city. Elevate your conference experience against the backdrop of Prague’s iconic landmarks and join us on a journey to explore the future of business process outsourcing, shared services, and global business services.

Prague, Czech Republic, CEE

09-10 June 2026

Contact Us

Get In Touch

Harvinder Singh

Connect with Harvinder Singh, a seasoned advisor and innovator who transitioned from full-time journalism to freelance work, specializing in developing innovative themes for B2B international events. With over 13 years of mentorship experience, he is set to transform the event industry through his flagship International Future of BPO, Shared Services, and GBS conference.

Harvinder Singh
0
    0
    Your Cart
    Your cart is emptyReturn to Shop

    🎉20% End User Two Day Pass Discount 🎉

    • Book now and get a 20% discount (Offer ends 28th November 2025)
    • Book before 28th February 2026 to avail a 10% discount
    • Use Code : ENDUSER20 & ENDUSER10

    🌸 20% Solution Provider Two Day Pass Discount 🌸

    • Book now and get a 20% discount (Offer ends 28th November 2025)
    • Book before 28th February 2026 to avail a 10% discount
    • Use Code : SOLUTION20 & SOLUTION10

    We value your privacy

    We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking “Accept All”, you consent to our use of cookies.