- Prague, Czech Republic | June 9 to 10, 2026
- Venue: Hotel KINGS COURT
Top GBS Experts Share Proven Insights on Using Agentic AI and Gen AI to Improve Processes and Tackle Talent, Ethical, and Data Challenges
Discover Benchmark Insights and Future-Ready Strategies for Process Optimization, Human-AI Transformation, and Sustainable Operations
- 00Days Left — Secure Your Seat
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Trusted by Leading Companies
Join Global Enterprise Peers Shaping the Future of BPM and Operations
Featuring Our World-Class 2026 Speakers
Game-Changing Insights from Leading GBS, SSC & COEs Leaders, C-Suite, and VP Experts
Carlos Garrido Pedraz
CEO, European Business Center Holcim
Miguel Macias
VP & Global H2R Fresenius
Rodion Shiryayev
CIO & MD, MSC Shared Service Center
Khushboo Jain
Director, Financial Reporting, Carnival Corp & plc
Vladimiro Ferreira
Head of Automation, CoE, IA, AI & IT, SEG Automotive
Andreas Tagkalakis
Head of Global Master Data Management, OMV AG
2026 Conference Overview
The 3rd Annual Future of BPO, Shared Services & GBS Conference 2026 brings together leading global C-suite executives, GBS/SSC/CoE leaders, and technology experts to exchange best practices, benchmark progress, and address the most pressing priorities in Business Process Management (BPM).
The 2026 edition focuses on how top GBS, SSC, and CoE leaders are leveraging Generative and Agentic AI to transform process design, optimization, governance, and service delivery, driving new levels of accuracy, speed, and value creation across enterprises, while shaping the future trajectory of operations.
Participants will learn how to overcome operational bottlenecks, close talent gaps, embed ethical AI practices, streamline workflows, optimize performance, and free teams to focus on strategic, data-driven decisions.
Key 2026 Topic Highlights
Why Should You Attend?
Practical. Insightful. Results-Driven.
Global BPM Insight Network
Benchmarking, process maturity, and best-in-class BPM practices.
AI-Led Process Innovation
Transform R2R, S2P, O2C workflows with automation and agentic AI.
Operations Leadership Exchange
Align cross-functional BPM initiatives across finance, HR, IT, and procurement.
Future-Ready Workforce & Responsible AI
Reskill teams to manage processes ethically and efficiently.
Enterprise Process Reengineering
End-to-end redesign of BPM practices for scalable, sustainable operations.
- Only 70 passes available
Who Should Attend
Global Business Services & BPM Leaders: GBS, SSC, GCC, CoE heads responsible for process optimization
Process & Operations Experts: Finance, HR, IT, procurement, CX leaders driving BPM initiatives
Tech & Automation Innovators: GenAI, agentic AI, RPA, and workflow automation professionals
Consultants & Solution Providers: Advisory, IT services, legal, and BPM transformation partners
Talent & Workforce Strategists: HR and L&D leaders reskilling teams for BPM excellence
Data & Sustainability Champions: Professionals implementing data-driven BPM and ESG-aligned processes
What Past Attendees Are Saying
End-User Delegate (GBS, SSCs, GCCs, CoEs)
Two-Day Pass
- Valid for two days
- Access to all or selected sessions
- Premium networking during coffee and lunch breaks
- Event materials in PDF and print
- Complimentary coffee, lunch and snacks
- Exhibition access (if applicable)
Single-Day Pass
- Valid for one day
- Access to all or selected sessions
- Premium networking during coffee and lunch breaks
- Event materials in PDF and print
- Complimentary coffee, lunch and snacks
- Exhibition access (if applicable)
Solution Provider Delegate (BPO, IT, Advisory, Legal)
Two-Day Pass
- Valid for two days
- Access to all or selected sessions
- Premium networking during coffee and lunch breaks
- Event materials in PDF and print
- Complimentary coffee, lunch and snacks
- Exhibition access (if applicable)
Single-Day Pass
- Valid for one day
- Access to all or selected sessions
- Premium networking during coffee and lunch breaks
- Event materials in PDF and print
- Complimentary coffee, lunch and snacks
- Exhibition access (if applicable)
Hotel KINGS COURT, Prague, Czech Republic
The Hotel KINGS COURT offers a luxurious setting in Prague’s historic city center, next to the iconic Municipal House and Republic Square. Enjoy a unique stay and a premium conference experience in the Kings Hall, with modern facilities, easy access to Prague Castle, Charles Bridge, and Old Town Square. Perfect for connecting, collaborating, and experiencing the cultural richness of Prague.
Moments from 2024 & 2025
Connections. Insights. Innovation.
Get In Touch
Harvinder Singh
Founder & Producer
• 13+ years in B2B event innovation
- Kastanova 670/D, Milovice Nad Labem, PSC: 289 24 Czech Republic
- harvindersingh@fobpossgbs.com
- 00420-606177754
- Trade Licence : (Zivno)- 02568519
