As business service centers shift from transactional hubs to strategic value enablers, the 3rd Annual International Future of BPO, Shared Services & GBS Conference returns to Prague to define the operational playbook for scalable, intelligent service delivery.
Building on the momentum of the 2024 and 2025 editions, this flagship international event will take place over two days on 9 and 10 June 2026 in Prague, Czech Republic.
It will bring together world-class senior business leaders, transformation specialists, and technology experts from diverse, industry-agnostic global sectors to address the disruption driven by digital technologies, which calls for a fundamental realignment of operations with enterprise strategy.
The program highlights embedding ethical technology practices to build trust, improve compliance, and foster responsible innovation. It addresses capability gaps through AI-augmented talent and targeted workforce development, and advances environmental, social, and governance (ESG) initiatives by improving ESG maturity for CSRD readiness—not only as a compliance requirement but as a source of strategic advantage. Additional themes include ethical sourcing, transparent reporting, and unlocking talent from emerging locations to drive innovation, boost operational agility, and support sustainable global growth.
Enhancing core service processes like Order to Cash, Source to Pay, and Record to Report to improve cash flow, procurement agility, and reporting accuracy remains a priority. The conference also focuses on accelerating technology adoption through culture-building and structured change programs designed to minimize friction and build trust.
This year’s program delivers practical, actionable insights to transform operations, elevate service delivery, and accelerate impactful change across global business services. Join a diverse community of world-class leaders in Prague to exchange ideas, share best practices, and benchmark strategies that will scale your operations and keep you at the forefront of industry transformation.
Reserve your 2026 Delegate Pass now and take advantage of the early bird discount:
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