3rd Annual Future of BPO, Shared Services & Gbs

Welcome to the 3rd Annual International Future of BPO, Shared Services & GBS Conference

Join C-suite executives, service center leaders, technology innovators, and product experts from across the globe in Prague, Czech Republic, on 9–10 June 2026 for two powerful days of learning, networking, and future-focused insights. Discover how leading organizations are harnessing Generative AI, Agentic AI, and next-generation talent strategies to transform finance, accounting, HR, IT, and procurement while driving operational advancement, smarter decision-making, and enterprise agility. Secure your Early Bird discounted pass and connect with global peers to learn, share, and benchmark how forward-thinking leaders are building future-ready operations, intelligent automation, and data-driven transformation!

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Business Development Sponsor

Sponsor Partners

Lock in Your Delegate Pass for 2026 – Early Bird Rate Just €1700
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Right Targeted Professionals Anticipated to Attend
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Leading BPO, SSC & GBS Firms Joining
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Software, IT Services, Consultants & Legal Firms Attending

Harvinder Singh

Welcome Note Speaker
Founder & Producer
Future of BPO, Shared Services & GBS Conference
Czech Republic

Nitin Bahl

Chairman
Finance Business Partner
Stolt Tank Containers
Netherlands
Speaker & Panelist

Andreas Tagkalakis

Head of Global Master Data Management
OMV AG
Austria
Panelist

Bilal Samad

Head of Corporate Center
Novartis
Czech Republic
Speaker & Panel Moderator

Carlos Garrido Pedraz

CEO European Business Center
Holcim
Switzerland
Speaker

Csaba Szende

Senior Director of Shared Services
HelloFresh, Germany
Panelist

Funto Agbeniga

Head of Finance
GB Rail Freight
UK
Speaker

Hash Mahendran

Global Process Owner
London Stock Exchange Group
UK

Highlights

Agenda Key Topics

Leading Digital-First Enterprises with Agility and Influence
Successful Agentic AI Deployment in Finance Workflow Automation
The Strategic CFO Driving Business Services and Value Creation
Integrating Gen AI with Legacy Systems for Scalable Innovation
Mastering Data Governance for Faster, Smarter Decision Making
Scaling Cloud and Security to Power Connected Global Services
Deploying Agentic AI to Automate and Orchestrate Enterprise Operations
Reimagining ECM to Accelerate Digital Operations and Workflow Automation
Overcoming Enterprise Architecture (EA) Challenges & Building a Digital- Ready Enterprise Foundation
Intelligent Employee Experience Ecosystems – The Future of Personalized Work Journeys
Developing AI-Augmented Talent to Close Digital Skill Gaps
Human-Centered Reskilling to Prevent Workforce Displacement
Building Scalable Digital Teams with Intelligence and Agility
Operationalizing Ethical AI for Trust, Compliance and Performance
Achieving CSRD Readiness and Turning ESG into Strategic Impact
Ethical Sourcing and Leveraging Emerging to Drive Cost Transformation and Talent Diversification
Reengineering Order to Cash for Stronger Cash Flow and CX
Digitizing Source to Pay for Real-Time Procurement and Resilience
Optimizing Record to Report for Accuracy, Insights and Digital Audit Readiness
Accelerating Change with Purpose to Reduce Resistance and Drive Adoption
Creating High-Trust Cultures that Embrace Technology and Innovation

Conference Overview

Harmonizing Talent, Technology, and Processes for
Next-Gen Operations

Following the success of its 2024 and 2025 editions, the 3rd Annual International Future of BPO, Shared Services & GBS Conference returns to Prague, Czech Republic, from June 9 to 10, 2026.

As momentum continues to grow, this flagship event offers a highly focused, intimate, and engaging platform where global industry leaders convene to exchange insights, discover transformative ideas, and collaborate on reimagining finance and HR business process workflows, driving future-ready operations and delivering sustainable strategic value.

Event's Featured Organisations

Prominent BPOs, SSCs, and GBS Organisations Attending

Lock in Your Delegate Pass for 2025 – Early Bird Rate Just €1700

Don’t miss this unique opportunity to connect, learn, and collectively shape the trajectory of your industry. Join us in Prague to be a part of this transformative experience, where BPO, shared services, and GBS organisations converge as enablers of business evolution. Together, we’ll drive greater efficiency, elevate value-added services, and unlock unprecedented potential, propelling businesses towards an era of unprecedented growth and success.

Lock in Your Delegate Pass for 2025 – Early Bird Rate Just €1700

Rate Card

Our Pricing

END-USER DELEGATE PASS

(For GBS, SSCs, GCCs, COEs & End User Business Professionals)

Two-Day Attendee Pass

€ 2,500.00
  • Valid for two days
  • Access to all or selected sessions
  • Premium networking during coffee and lunch breaks
  • Event materials in PDF and print
  • Complimentary coffee, lunch and snacks
  • Exhibition access (if applicable)

Single Day Attendee Pass

€ 2,000.00
  • Valid for one day
  • Access to all or selected sessions
  • Premium networking during coffee and lunch breaks
  • Event materials in PDF and print
  • Complimentary coffee, lunch and snacks
  • Exhibition access (if applicable)

SOLUTION PROVIDER DELEGATE PASS

(For BPOs, Software, IT Services, Consultancies, Advisory & Legal Firms Business Professionals)

Two-Day Attendee Pass

€ 3,500.00
  • Valid for two days
  • Access to all or selected sessions
  • Premium networking during coffee and lunch breaks
  • Event materials in PDF and print
  • Complimentary coffee, lunch and snacks
  • Exhibition access (if applicable)

Single-Day Attendee Pass

€ 3,000.00
  • Valid for one day
  • Access to all or selected sessions
  • Premium networking during coffee and lunch breaks
  • Event materials in PDF and print
  • Complimentary coffee, lunch and snacks
  • Exhibition access (if applicable)

Prospective Glimpses

Anticipatory feedback from esteemed business partners in Pre-Event reviews

I have read the agenda, very topical and exactly where my thoughts are. On the event, I think it’s in the high 9, the topics are very relevant and exactly what we are working towards - the only thing is benchmarking - every shared service centre is at risk of being outsourced which is a question for debate.

Emma Bint Global Continuous Improvement leader

The content looks good and i’m sure this event will provide a lot of value for critical decision makers. The key themes are at the forefront of businesses especially in a technology advancing landscape!

Hash Mahendran Global Process Owner at London Stock Exchange Group
Lock in Your Delegate Pass for 2026 – Early Bird Rate Just €1700

Location

Prague, Czech Republic

Welcome to Hotel Kings Court – your home for the 3rd International Future of BPO, Shared Services & GBS Conference in Prague!

This deluxe 5-star hotel, located on Republic Square in the heart of the city, blends elegance, comfort, and modern business technology. Stay steps from Prague’s historic landmarks, enjoy fast WiFi, and experience a premium conference setting in the Kings Hall. With easy access to Prague Castle, Charles Bridge, and Old Town Square, Hotel Kings Court is the perfect place to connect, collaborate, and immerse yourself in the cultural richness of Prague

Prague, Czech Republic, CEE

09-10 June 2026

Contact Us

Get In Touch

Harvinder Singh

 

Connect with Harvinder Singh, a dynamic professional who transitioned from a successful career in journalism to more than 13 years of experience with leading professional business event organizers across Europe. Driven by a strong inner calling and the confidence to excel independently, Harvinder transformed his vision into reality by producing and organizing the first International Future of BPO, Shared Services & GBS Conference in 2024, followed by its second annual edition in 2025. Building on this momentum and guided by principles of delivering real-time value to end users, the third edition of this flagship event is scheduled for June 2026.

 

Through the Future of BPO, Shared Services & GBS Conference, Harvinder Singh is on a mission to empower and elevate the voice of globally diverse, industry-agnostic GBS, SSCs, GCCs, CoEs, and BPO professionals, driving autonomy in non-core business processes to enhance operational independence and informed decision-making, while creating transformative platforms that inspire collaboration, innovation, and growth.

Harvinder Singh
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    🎉20% End User Two Day Pass Discount 🎉

    • Book now and get a 20% discount (Offer ends 28th November 2025)
    • Book before 28th February 2026 to avail a 10% discount
    • Use Code : ENDUSER20 & ENDUSER10

    🌸 20% Solution Provider Two Day Pass Discount 🌸

    • Book now and get a 20% discount (Offer ends 28th November 2025)
    • Book before 28th February 2026 to avail a 10% discount
    • Use Code : SOLUTION20 & SOLUTION10