Navigating the Future: Event Overview

CONFERENCE OVERVIEW

Overview

The 3rd Annual International Future of BPO, Shared Services & GBS Conference returns to Prague on 9–10 June 2026, bringing together world-class leaders, experts, and technology specialists from across global industries. As business service centers transform into strategic value drivers, the conference will define the next-generation playbook for scalable, intelligent service delivery.

Conference Goal: To provide a strategic platform for business service leaders to exchange insights, share advancements, and align operations with enterprise strategy in a fast-paced, digitally disruptive environment.

The conference aims to equip participants with practical strategies and actionable insights to enhance service delivery, optimize operations, and drive enterprise-wide transformation. It will examine how emerging technologies like Gen AI, agentic AI, ECM, and cloud solutions can be leveraged to connect legacy systems and elevate performance. Additionally, it will focus on strengthening data governance, fostering ethical innovation, advancing ESG maturity, and developing future-ready talent—enabling organizations to scale with agility, build resilience, and deliver sustained value.

Agenda Key Topics

End-to-End Process Enhancements: Streamlining workflows to boost operational performance and maintain a competitive edge in the digital era
Future-proofing Record-to-Report (R2R), Order-to-Cash (O2C), Procure-to-Pay (P2P), and Source-to-Pay (S2P)to drive seamless operations and foster financial growth
Harnessing Intelligent Automation (IA) to optimize business processes, transform operations, and accelerate digital evolution
AI-Driven HR Transformation: Enhancing HR management with AI insights to boost performance, align strategies, and create exceptional mployee experiences
Workforce of the Future: Building a talented, digital-first team equipped to meet dynamic business needs
Data-Driven Inclusion: Leveraging data to drive Diversity, Equity, and Inclusion (DEI) strategies, fostering inclusive workplaces and promoting employee well being
AI in Change Management: Using AI integration to reshape organizational adaptability and future operations.
Sustainability and ESG: Strengthening stakeholder trust and creating sustainable brand value through forward-looking ESG practices
Ethical Innovation: Addressing ethical challenges in AI and generative AI (GenAI) development to ensure responsible practices and scalable transformation
Financial Responsibility: Transforming bad debt management with ethical, data-driven collection practices
The Strategic Duo: Cloud and Edge for Business Process Optimization
The Role of BPO Providers in Enabling Digital-First Business Models

End-to-End Process Enhancements: Streamlining workflows to boost operational performance and maintain a competitive edge in the digital era
Future-proofing Record-to-Report (R2R), Order-to-Cash (O2C), Procure-to-Pay (P2P), and Source-to-Pay (S2P)to drive seamless operations and foster financial growth
Harnessing Intelligent Automation (IA) to optimize business processes, transform operations, and accelerate digital evolution
AI-Driven HR Transformation: Enhancing HR management with AI insights to boost performance, align strategies, and create exceptional mployee experiences
Workforce of the Future: Building a talented, digital-first team equipped to meet dynamic business needs
Data-Driven Inclusion: Leveraging data to drive Diversity, Equity, and Inclusion (DEI) strategies, fostering inclusive workplaces and promoting employee well being
AI in Change Management: Using AI integration to reshape organizational adaptability and future operations.
Sustainability and ESG: Strengthening stakeholder trust and creating sustainable brand value through forward-looking ESG practices
Ethical Innovation: Addressing ethical challenges in AI and generative AI (GenAI) development to ensure responsible practices and scalable transformation
Financial Responsibility: Transforming bad debt management with ethical, data-driven collection practices
The Strategic Duo: Cloud and Edge for Business Process Optimization
The Role of BPO Providers in Enabling Digital-First Business Models

Who Should Attend?

This conference is designed for professionals and decision-makers in finance, accounting, HR, IT, procurement, and supply chain from BPOs, Shared Service Centers (SSCs), Global Business Services (GBS), Centers of Excellence (COEs), and Global Capability Centers (GCCs). It also welcomes corporate leaders, software providers, IT service providers, and consulting firms looking to stay ahead in the dynamic world of business operations.

Why Attend?

Engage with industry thought leaders, exchange valuable success stories, and gain actionable insights to tackle business process challenges, drive innovation, and achieve sustainable operational success.

Don't miss your chance to lead the future—secure your place today! Reserve your place now

CONFERENCE OVERVIEW

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Agenda Key Topics

Who Should Attend?

Why Attend?

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