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Agenda Schedule

DAY 1 (THURSDAY) : 20th JUNE, 2024
TIME : 8:30
Registration
Registration & Morning Coffee
TIME : 8:50
Opening Remarks
Chairperson's Welcome & Kick-Off

Armand ANGELI

CHAIRMAN

Vice President Digital Transformation and International Groups 

TIME : 9:00
Plenary Keynote
Global Business Services (GBS) :
Empowering businesses to successfully execute strategic initiatives
LEARN MORE..
TIME : 9.40
Plenary Case Study
How can GBS transformation help the business to thrive in a low margin environment
LEARN MORE..
TIME : 10.20
Plenary Keynote
Empowering Excellence: Unlocking End to End Process Ownership
Plenary Keynote
LEARN MORE..
TIME : 11:00
Break
Coffee/Tea Informal Networking Break
TIME : 11:20
Breakout Session
Immersive and Dynamic Breakout Sessions : Fostering Interaction and Engagement
TIME : 12:00
Plenary Case Study
HR Operations Strategy and its relation to Employee engagement & Company Value proposition.
LEARN MORE..
TIME : 12.40
Keynote
Empowering Shared Services : Transforming from Transactional to Expertise Centers with Change Management and Stakeholder Collaboration
LEARN MORE..
TIME : 13:20
Break
Lunch Break

Lunch Fostering Interaction and Engagement Networking Networking Break

TIME : 14.00
Plenary Keynote
Lean transformation in Global Shared Business Services
LEARN MORE..
TIME : 14:40
Breakout Session
Immersive and Dynamic Breakout Sessions

Fostering Interaction and Engagement

TIME : 15.20
Keynote
The Autonomous Enterprise : Pioneering a Technological Revolution with AI, IoT, Automation, and Edge Computing
LEARN MORE..
TIME : 16:00
Break
Coffee/Tea Informal Networking Break
TIME : 16.20
Plenary Case Study
Digital HR Transformation : Impact on proces automation and efficiency, enhancing employee experience
LEARN MORE..
TIME : 17:00
Breakout Session
Immersive and Dynamic Breakout Sessions

Fostering Interaction and Engagement

TIME : 17:40
Closing
Chairperson's Closing Remarks
TIME : 18:00
END
Day One Event End

END OF FUTURE OF BPO, SHARED & GBS DAY ONE

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Pre-2024 Delegate Registration Discount
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DAY 2 (FRIDAY) : 21st JUNE, 2024
TIME : 8:30
Registration
Registration & Morning Coffee
TIME : 8:50
Opening Remarks
Chairperson's Welcome & Kick-O
TIME : 9:00
Keynote
Plenary Keynote
LEARN MORE..
TIME : 9.40
Case Study
Plenary Case Study
LEARN MORE..
TIME : 10.20
Keynote
Unleashing the Power of a Future Proof GBS Operating Model
LEARN MORE..
TIME : 11:00
Break
Coffee/Tea Informal Networking Break
TIME : 11:20
Breakout Session
Immersive and Dynamic Breakout Sessions

Fostering Interaction and Engagement

TIME : 12:00
Plenary Case Study
Strategic Synergy: Aligning Objectives and Key Results (OKRs) for Unparalleled Success
LEARN MORE..
TIME : 12.40
Plenary Panel
AI, Automation, and Beyond: The Future of Payroll Management
LEARN MORE..
TIME : 13:20
Break
Lunch Break

Lunch Fostering Interaction and Engagement Networking Networking Break

TIME : 14.00
Keynote
Plenary Keynote
LEARN MORE..
TIME : 14:40
Breakout Session
Immersive and Dynamic Breakout Sessions

Fostering Interaction and Engagement

TIME : 15.20
Keynote
Plenary Keynote
LEARN MORE..
TIME : 16:00
Break
Coffee/Tea Informal Networking Break
TIME : 16.20
Case Study
Plenary Case Study
LEARN MORE..
TIME : 17:00
Breakout Session
Immersive and Dynamic Breakout Sessions

Fostering Interaction and Engagement

TIME : 17:40
Closing
Chairperson's Closing Remarks
TIME : 18:00
END
Day Two Event End

END OF FUTURE OF BPO, SHARED & GBS DAY TWO

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Pre-2024 Delegate Registration Discount
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Experience the pinnacle convergence for Finance, Accounting, HR, IT, Procurement, Supply Chain, & Customer Service leaders from COEs, GCCs, SSCs & GBS Organizations, as they embark on a journey to streamline operations, driving End-to-End process optimization. Pioneer the Digital Frontier for unparalleled success and sustainable growth. This isn’t just an event; it’s a dynamic catalyst for revolutionary business transformation. Redefine success at the crossroads of excellence and opportunity. Brace yourself for an impending paradigm shift!

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Plenary Keynote: Global Business Services (GBS): Empowering businesses to successfully execute strategic initiatives

  • Synergizing operations for E2E harmony - Breaking Back Office barriers
  • Transitioning from reactivity to proactivity through transformational journey
  • Navigating business dynamics to unveil growth catalysts and barriers
  • Achieving strategic compliance integration through perfect timing and methodology

Alpar Toth

GBS Director, Global Process Owner OTC
Pandora

  • 30-minute Keynote
  • 10-minute Q&A

Plenary Case Study: How can GBS transformation help the business thriving in a low margin environment

  • How are we defining business value creation?
  • What is the secrete sauce to a world-class GBS operations?
  • What are we focusing on to drive margin and eiciency on the operational level?

Andras Kohl

Head of Finance Services Central Europe
Tesco Business Solution

  • 30-minute Keynote
  • 10-minute Q&A

Plenary Keynote: Empowering Excellence: Unlocking End to End Process Ownership

  • The Concept of Process Ownership
  • Bridging The Gap in End-to-End Services
  • Global Collaboration and Empowering Employees
  • Leveraging Technology for Process Improvement

Hash Mahendran

Global Process Owner
London Stock Exchange Group

  • 30-minute Keynote
  • 10-minute Q&A

Plenary Case Study: HR Operations Strategy and its relation to Employee engagement & Company Value proposition

  • Attraction and retention of GBS talent in a dynamic and competitive environment.
  • HR Operations outsourcing: What is the right level of outsourcing vs In-house operation.
  • Defining the HR Ops Roles & Responsibilities & Scope of Services.
  • HR Specialist to Generalist – Enhancing the Organizational development & Capabilities.

Miguel Macias

Global Head P&O Operation
SANDOZ

  • 30-minute Case Study
  • 10-minute Q&A

Plenary Keynote: Lean transformation in Global Shared Business Services

  • Business understanding of role of Shared Services
  • Road from a transactional centre to a centre of expertise
  • Change management aspects
  • Building bridges with stakeholders
  • Empowering the SSC teams

Milan Beneš

VP Shared Services Centre
Curium

  • 30-minute Keynote
  • 10-minute Q&A

Plenary Keynote: Lean transformation in Global Shared Business Services

  • Why is there a need for lean transformation in a Global Shared Services environment
  • Building and executing against your strategy in Global Shared Services
  • Finding your synergies, and using the power of the network
  • When is the right time to leverage technology to optimise end to end processes

Emma Bint

Global Continuous Improvement leader

  • 30-minute Keynote
  • 10-minute Q&A

Plenary Keynote: The Autonomous Enterprise: Pioneering a Technological Revolution with AI, IoT, Automation, and Edge Computing

  • Artificial Intelligence (AI) in the Autonomous Enterprise
  • Internet of Things (IoT) Integration
  • Automation and AI “Spanning” Interactions
  • Edge Computing and its role in the Autonomous Enterprise

Doug Shannon

Global Intelligent Automation Manager
PSI CRO AG

  • 30-minute Keynote
  • 10-minute Q&A

Plenary Case Study: Digital HR transformation: impact on processes automation and eiciency, enhancing employee experience

  • Unleashing the power of digital transformation to enhance eiciency and automation
  • Maximising Employee Experience through Digital Transformation
  • The Transformative Power of Data-Driven Decision Making
  • The Real-World Use Case for Streamlining Payroll Processes to enhance Eiciency and Experience

Sudhir Kumar

Head of People Experience Payroll
Nokia

  • 30-minute Case Study
  • 10-minute Q&A

20% Pre- Christmas Discount

Pre- Christmas Discount 20 % off - from
€ 700 / 2000 per person
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15% New Year Discount

New Year Discount 15 % off - from
€ 700 / 2000 per person
Book By 30th January 2024

10% Pre-Valentine Discount

Pre-Valentine Discount 10 % off - from
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Plenary Keynote: Unleashing the Power of a Future Proof GBS Operating Model

  • Designing a GBS model with checks and balances for a boundary-less organisation
  • Implementing agile controls that ensure self-aware and self-correcting behaviours
  • Designing in footprint, innovation, and process excellence
  • Aligning the whole team so that they truly live the intent and values

Tim Palmer

Global GBS Leader
Switzerland

  • 30-minute Keynote
  • 10-minute Q&A

Plenary Case Study: Strategic Synergy: Aligning Objectives and Key Results (OKRs) for Unparalleled Success

  • GBS organisations adapting to emerging technologies
  • Foster collaboration with business units
  • Focus on delivering value-added tasks
  • Services aligned with business objectives

RAFAŁ GAJDA

Vice President Financial Services LH Group and Global Head of LGBS Finance & Delivery
Lufthansa Group Business Services

  • 30-minute Case Study
  • 10-minute Q&A

Panel Header: AI, Automation, and Beyond: The Future of Payroll Management

  • How AI and automation are reshaping payroll today, improving accuracy, and streamlining tasks
  • Explore the use of predictive analytics in payroll for enhanced compensation strategies and financial planning.
  • Address AI and automation challenges, including data security, privacy, and upskilling opportunities
  • Imagine the future with AI and automation, considering their impact on compensation, com

Gaurav Garg

GBS – Global Finance Shared Services | Global Payroll

Panel Moderator

  • 30-minute Case Study
  • 10-minute Q&A

Sudhir Kumar

Head of People Experience Payroll

Nokia

Panelist

Miguel Macias

Global Head of HR Ops

Sandoz

Panelist

Panelist Name

TBC

Panelist