World-Class SPEAKERS' Spotlights


Armand is a prominent figure in Finance Digital Transformation, specializing in RPA, AI, Shared Services, and Outsourcing. Currently VP Digital Transformation for DFCG, the French CFO network, and Vice-President of the International Group of DFCG, he also leads the Finance Digital Transformation working group at the International CFO Alliance. As the co-founder of CFO Automation Experience (CFOAX), an international community, Armand, since 2016, serves as an independent Strategic Business Advisor, introducing key software solutions to enhance finance functions in France and Southern Europe. With a rich background, including roles at Hewlett Packard Enterprise and Grant Thornton, he has held various leadership positions over his 30-year career with global organizations. Armand, with degrees in engineering and an MBA, actively contributes to professional organizations and is recognized as an expert and influencer in his field, often speaking at international conferences and delivering executive-level training in RPA, Shared Services, and New technologies at renowned universities like Dauphine and HEC.



Vice President Digital Transformation and International Groups 

Alpar Toth

Director Global Process Owner Order-to-Cash Global Business Services



Alpar has a background of over 18 years in finance operations and GBS. He has worked in 5 different countries across Europe leading 20+ transformation journeys so far. While he also worked in consulting and BPO, his main area of expertise lays in the retail and e-commerce area and how to link those to an improved GBS capability. He has also succeeded in expanding the GPO function beyond the classic GBS/Finance area to cover the actual E2E process and by this building additional muscle within GBS.


Andras is an experienced leader with a solid track-record and a demonstrated rich history (20+ years) of working in the shared services industry in various senior leadership positions. He is skilled in Fast-Moving Consumer Goods (FMCG), Process Management, Business Planning, Managerial Finance, Strategic Planning, People Leadership and Financial Reporting. Andras has a very strong professional background, graduated from Budapest Corvinus University. Passionate about sharing experience as speaker, panellist and expert on conferences and business forums covering both functional and leadership agendas. Championing Diversity, Equity & Inclusion culture within the industry.

Andras Kohl

Head of Finance Services Central Europe

Tesco Business Solution

Doug Shannon

Global Intelligent Automation Manager


Doug is a global intelligent automation leader with over 20+ years of advanced technology experience, in both IT and Automation roles. His current role is in the clinical research organization field, at PSI CRO AG, and has held roles at companies including Cisco and Chevron. He currently serves as a Gartner Peer Community Ambassador and is a council member for VOCAL and the Theia Institute. Some of the well-known accomplishments: – Building Sel- Healing and Resilient Automation and Bot Processes. – Ranked as one of the top 50 Intelligent Automation leaders in the world – A thought Leader and Digital Transformation expert on Linkedin.


Emma is a Global Continuous Improvement leader and has over 17 years’ experience in organizations who strive for a culture of excellence. Emma’s experience in leading CI means she has worked with many business functions, especially operational effectiveness in a global shared services environment. She is a certified lean six sigma black belt, holds a master’s degree in law, and two post graduate certificates in women leadership and management.At the core, Emma purpose is to lead with vision and transparency, to inspire people to get excited to develop their own skills in CI and open the doors of possibility.

Emma Bint

Managing Director

High CI Limited

Gaurav Garg

Director, Global Payroll and Finance Shared Services

Franklin Templeton


Gaurav is Change-driving, technology- champion Strategic leader with an entrepreneurial mindset having successfully established leading global capability centers (GCCs) at world-class organizations and third-party services. Added strategic business value to drive growth while leading large teams in a matrixed environment has given him the unique opportunity to run the entire spectrum of operations. As Director, Global Payroll and Finance Shared services at Franklin Templeton, he oversee the design, development, and implementation of a cost efficient and scalable global centralized operations framework to deliver business delight. He is leading a 39 countries global payroll function and passionate about empowering our businesses with best-in-class support by leveraging cutting-edge technologies.


Gabriela, serving as the Senior Director of GBS Global Source to Pay Operations at Kimberly Clark (K-C ) since November 2022, brings a rich 21-year background in business services and supply chain environments. . Renowned for her leadership acumen, she holds a steadfast belief in and admiration for diversity and authenticity. Gabriela is a proponent of agile methodologies, encouraging her team to take calculated risks and pioneer innovative solutions. 

She joined K-C in 2018 as Director, GBS EMEA, responsible for building the Krakow Centre, finding the right talent for K-C and ensuring smooth go-lives for operations in scope and operational excellence to deliver the fuel for growing K-C. Prior to joining K-C, Gabriela was Director, Procurement Operations Europe & Procurement Transformation Lead Europe at Mondelez International, responsible for delivering excellent procurement operations across Europe as well as leading procurement transformation, introducing and implementing new ways of working, driving changes in the organization, and implementing a new purchasing system. In her current role as the global leader of GBS STP operations, Gabriela collaborates closely with the global and regional procurement teams, business leaders, GBS operations leads, and GBS global process owners to develop an optimum operating model that adheres to global design principles.

Gabriela Stanakova

Senior Director, GBS Global Source to Pay Operations

Kimberly Clark

Hash Mahendran

Global Process Owner

London Stock Exchange Group


Hash is an accomplished leader, who has amassed a wealth of experience throughout Finance & Operations. He has championed various roles across commercial finance, audit and executed operational efficiencies at Accenture, BDO LLP and Expedia Group. Currently, at the London Stock Exchange Group as Global Process Owner; he has scope of their Sales Compensation Division, consisting of over 2,200 employees across 60 countries globally.

Hash’s portfolio showcases key roles in leading finance strategies across start-ups to multi-billion-dollar international divisions.  9 figure credit lines to AI & operational processes. Policy making to scheme setting. Hash sits on the board of trustees for one of London’s best performing schools; together with, attending events promoting opportunities to young professionals from all backgrounds, embarking on their careers in finance.


Miguel is Global Head of P&O Operations in Sandoz. He is an Engineer in Electronic & Communications with a master’s in finance from the UANL-EGAII in Monterrey, Mexico. Miguel has held different Global Leadership positions both in HR & Finance for different Multinationals, including PepsiCo, Hewlett-Packard & Novartis. He holds different certifications, such as PMP, Six Sigma Black-Belt, ITIL, CPP & Toastmaster, also dedicates part of his time as Storyteller for Employee engagement, Coaching & Mentoring new talents and promoting the Latino culture.

Recognized ambassador of the D&I and mindfulness Inner work in Novartis group and the extended corporative world. Based in Munich, Germany, and during his free time, he enjoys traveling with his wife Elizabeth and son Sebastian.

Miguel Macias

Global Head of HR Ops


RafaŁ Gajda

Vice President Financial Services LH Group and Global Head of LGBS Finance & Delivery

Lufthansa Group Business Service


Rafał currently serves as the Vice President of Financial Services at Lufthansa Group. Simultaneously, he holds the position of Global Head of LGBS Finance and Delivery, overseeing GBS services in more than 40 locations for the Group. Additionally, he serves as a Board Member, providing valuable insights to the organization’s strategic decision-making process. His role also extends to being a Board Member, where he contributes valuable insights to the organization’s strategic decision-making processes.

With a remarkable track record, Rafał has previously assumed significant responsibility of overseeing service delivery to key European markets. His knowledge within audit, tax, HR, and financial services delivery is highly acclaimed within the industry, showcasing his commitment to upholding the highest standards of excellence and innovation within his current Group’s GBS and Financial Services Division. In his leisure time, Rafał dedicates himself primarily to participating in sports activities, often accompanied by his wife and their two children, whether in natural settings or during world travels.


Sudhir has over 25 years of experience in Human Resources in various tenets of HR function including HR Operations, Shared Services, C&B and Payroll. He is currently managing global payroll function at Nokia. He has established HR shared services in multiple geographies setting up large scale captive units and has put his last decade into transforming HR services with a great focus into digitalization and service-orientation. Latest experience in carving a global payroll functional organization at Nokia. He has mastered cultural nuances by managing shared services centres for multiple continents in Europe, Middle East, Africa, Asia-pacific and Americas.

Sudhir has HR experience in multiple sectors in telecom, software, professional services, BPO and manufacturing industries. With a business management qualification in human resources and a master’s in applied psychology, he has been associated with Nokia, Bharti Airtel, and Willis Towers Watson etc.

Sudhir Kumar

Head of People Experience Payroll


Tim Palmer

Global GBS Leader



Tim has worked in GBS for 30 years, as a GBS leader, an outsourcer, and an advisor, working across Europe. He ran the team in Novartis GBS that built a life sciences service organization of 3,500 people, as well as running internal consulting, PMO and process excellence. He has also built industry leading consulting and outsourcing businesses. He has a deep interest in GBS operating models and likes to explore how to get them to work really well. He collects, writes about, and speaks on edgy GBS practices, and is always keen to learn more from industry colleagues.


Markéta Cechman, an executive director at ČSOB, is a prominent figure in the banking sector, currently leading Shared Services & Operations (SS&O). With a diverse managerial background, Markéta has risen through the ranks in both business and support functions, showcasing her dynamic leadership style. As the driving force behind SS&O at ČSOB, she is renowned for her authentic and empathetic leadership. She champions innovation and process optimization, ensuring ČSOB, remains at the forefront of industry trends. Beyond professional achievements, Markéta is deeply committed to social responsibility, actively engaging in activities to help those in need.

Her passion for mentorship is evident in her active involvement in guiding young talents, emphasizing holistic growth. Outside the corporate realm, she embraces a balanced lifestyle, indulging in mountain hiking, biking, and yoga. Markéta  Cechman stands as an inspirational leader, guiding ČSOB through a transformative journey of innovation, operational excellence, and social responsibility.

Marketa Cechman

Executive Director Shared Services&Operations at CSOB

CSOB, Czech Republic

Sridhar Srikrishna

Program Director Operational Excellence Projects Delivery


Sridhar Srikrishna, also known as Sri, is a seasoned Senior Executive based in Prague, Czech Republic, and a vital member of the Corporate Transformation Office at SAP. With over 23 years of experience, he holds a postgraduate degree in HR Management and a graduate degree in Commerce & Accounting. Specializing in Program/Project management, Change management, and Management consulting for C-Level layers, Sri has an extensive track record, having delivered 18+ end-to-end SAP implementations globally across various regions. With a focus on Digital Transformation, he has been leading strategic initiatives for the SAP CFO board area, driving Cloud business E2E automation and Agile methodologies for SAP worldwide. His expertise spans ERP and Industry solutions, encompassing SAP ERP business suite, Simple Finance, BRIM, Telco IS, CRM, GRC, IDM, Enterprise Portal, BPC, BI/BW, HANA upgrades, S4/HANA, and PeopleSoft HRMS for Fortune 500 companies in diverse industries.


Petr, currently serving as the Director General for Digitalization and Innovation Section of the Ministry of Industry and Trade, is a senior Czech public official and a leading expert in information economics, European integration and adjacent areas. Peter started his career in a successful Czech start-up, Globe Internet, and has been active in both the private and public sectors. He has been extensively involved in various EU-related projects, for example as the Czech National Coordinator for the introduction of the euro; EU funds advisor at the Finance Ministry; EU project coordinator for Telefónica O2; Chief Executive Officer for Budget and EU Funds at the Ministry of Transport; and Section Director for the EU Funds and R&D at the Ministry of Industry and Trade. He acted as CEO of CzechInvest, the business and investment support agency,  the Chairman of the Czech Technology Agency and Deputy Minister of Industry and Trade.  Petr passionately believes in innovation and Czech Republic’s potential to belong to research-driven global leaders in Industry 4.0 and human-centric digital innovative solutions.

Petr Ocko

Director General of Ministry of Industry & Trade

Ministry of Industry & Trade, Czech Republic

Hany Salah Nassef

Founder & CEO ( Former VP & Head of ECEMEA, Baxter Intl, Inc)

ExpertsMed, Dubai


Hany Salah is a visionary senior executive with a proven track record of driving global growth and transformative change, particularly in the healthcare sector across Eastern Central Europe, the Middle East, Africa (ECEMEA), Russia, Turkey, and the Commonwealth of Independent States (CIS). Known for his entrepreneurial spirit, Hany has led organizations to double-digit growth in emerging markets. In his recent role as the head of Baxter International’s ECEMEA region, he orchestrated a remarkable reversal of declining market share and profitability, achieving unprecedented growth with a projected revenue of $1 billion. Hany’s success is attributed to his strategic leadership, talent cultivation, and innovative approach to business cases, leaving a lasting impact on organizational culture and strategic innovation. As a leader thriving in complexity, Hany Salah continues to shape the future of global healthcare.


Sathyanaryanan has a background of over 18 years in finance operations and GBS. He has worked in 5 different countries across Europe leading 20+ transformation journeys so far. While he also worked in consulting and BPO, his main area of expertise lays in the retail and e-commerce area and how to link those to an improved GBS capability. He has also succeeded in expanding the GPO function beyond the classic GBS/Finance area to cover the actual E2E process and by this building additional muscle within GBS.

Sathyanarayanan Vedachalam

Associate Director - Solution Design, Delivery & Analytics transformation


Samuel Feltin

Head of GBS & Processes Management


Samuel Feltin brings a wealth of experience and expertise to his role as the Head of GBS & Global Process Management for Arxada, having assumed the position in October 2023. Holding a Master of Sciences degree with specializations in Financial Accounting, Management Accounting, Corporate Finance, Treasury, and Tax from the esteemed HEC School of Management in Lausanne, Switzerland, Samuel has a solid educational foundation in finance. As a resilient and versatile finance leader, Samuel has demonstrated exceptional skills in strategic planning, operational management, and digital transformation across various organizational and cultural contexts. His track record exemplifies his ability to drive results through innovative approaches, including redesigning operating models, implementing global applications, establishing Global Business Services, and leading transitions of financial activities to Business Process Outsourcing partners across diverse industry verticals.

With his comprehensive understanding of finance and a proven history of success in global operations, Samuel is well-equipped to navigate complex challenges and drive sustainable growth for Arxada. His strategic vision, coupled with his hands-on experience in leading transformational initiatives, positions him as a valuable asset in driving the company’s financial objectives forward in an ever-evolving business landscape.

Zigomar Abel, PMP-CP is dynamic Senior Manager at Adidas, leading stragegy and projects in the GBS PMO incubators. Based in Porto, Portugal, Zigomar is an innovative professional overseeing a global portfolio and  transformation projects and governance initiatives within the Strategy and Transformation Project Office. With over two decades of expertise spanning Global Business Services and consulting, software development, and IT services, Zigomar is a certified project management professional and a PMO-Certified Practitioner. His strategic leadership ensures seamless alignment of projects with organizational goals, fostering innovation and operational excellence. In the dynamic world of GBS, Zigomar Abel stands as a driving force behind transformative projects shaping the organization's future.

Zigomar Abel

Strategy & Projects - GBS PMO Incubators Senior Manager


Dimitar Bogoev

Global Record to Report Operational Leader


Dimitar  is a seasonal professional with 13 years of experience starting as an auditor at PWC and then serving as  FP&A Manager at  Coca-cola Europacific Parnters belore joining Cargill in 2015, Currently as the Global Operational Excellence Lead for Record to Report(RTR) since December 2021, he excels in leveraging activity analysis, data and strategy review recommendations to identify process improvements. He collaborates with global Process management, fosters partnerships with skateholders and ensures alignment with internal process control frameworks. He is accoutable for key performance indicators related to automation and improvement portfolios,monitors pperational KPIs and develop Operational domain experts.

Pau is an experienced VP specializing in operations renowned for spearheading transformative initiatives within Healthcare and Life Sciences sector proficient in  project management, business analysis, customer care, finance, procurement, sales and process redesign. Possesses extensive experience across diverse industries including Technology, Manufacturing, Telecom, BPO, and Consulting. Passionate about harnessing human interactions to catalyze organizational change and foster sustainable growth.

Paul Soar

Vice President Operations, Healthcare & Life Sciences